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This policy sets out the circumstances in which goods supplied by us to a customer (“you”) will be accepted for return.

AUSTRALIAN CONSUMER LAW

The Australian Consumer Law (ACL) protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the ACL requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the ACL says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’ Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

CHANGE OF MIND RETURNS

We will replace goods if they have been damaged during shipping. Notify us via email as soon as possible. You return the item within 30 days of purchase.

The Item is;

    • Produce your original receipt at the time you return the item

    • It is in its original packaging, including instruction manuals and all accessories;

    • It is unopened, unused and in its original condition; and

    • If these requirements are not satisfied we reserve the right not to offer an exchange or refund for change of mind returns.

    • While goods are being assessed, we will not be deemed to have accepted the goods for return.

WHEN GOODS WILL BE ACCEPTED FOR RETURN

We will accept goods for return only after assessment as set out above, where the goods:

    • The product is faulty or is not of acceptable quality, or

    • The product does not match the sample or our description; and

    • The product does not work as described for its intended purpose

If you are entitled to a refund under the ACL, your refund will be issued to you by your original payment method for the goods.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.

Claims for compensation or reasonable expenses incurred in returning your purchase should be addressed to our Customer Service team at the address below and need to be accompanied with supporting evidence.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

HOW TO RETURN YOUR PRODUCT

Returns can be sent back to us, our address and location can be found on our contact page.

You will need your tax invoice (email receipt) as information on this is needed as proof of purchase. For a change of mind return/exchange, the delivery fee is non-refundable.

Donations and Refunds

KIF1A will consider a refund in the specific circumstances listed below upon a justified request from the donor:

  • We will refund your donation if there was an error made by KIF1A.
  • We will refund your donation if the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost card.
  • We may refund if you have accidentally entered the wrong amount.
  • We may refund if you have accidentally created a monthly donation whereas your intention was to make a one-off donation.
  • We may refund in other similar exceptional circumstances.

Refund Terms and Conditions

  • To request a refund of your donation made to KIF1A, please fill out our contact form and request a refund within 30 days after the date of making the donation, including if you wish to request a refund for a monthly donation. As your donation received is swiftly employed to one of our emergency response operations, KIF1A will not be able to refund any donations further than the past 30 days in all situations.
  • We can only issue a refund to the same card or account from which the donation was made. This includes all credit and debit card payments, direct debit, and all other payment methods currently available at our website.

Requesting a Refund

If you wish to request a refund, please fill out our contact form and provide:

  • your full name,
  • the email address provided when making the donation,
  • your country of residence
  • your phone number,
  • date on which the donation was made,
  • the amount of the relevant donation
  • payment method, and
  • all relevant circumstances justifying your request.

Upon receipt we will review your request and endeavour to respond to you within two business days. If the request is accepted, we will process the refund as soon as possible. Please note that it may take 10-14 business days until a refund reaches your account.

This policy is for KIF1A – https://kif1a.au effective as of 2024.